kul9's Privacy Policy

To create an account on kul9 and use our services, we may collect various types of personal information. This information comes from two main sources: what you provide directly, and information collected automatically through your use of the platform.

1.1 Information You Provide

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Identity verification documents (national ID card or passport)
• Financial information — bKash, Nagad, Rocket number or bank account details
• Records of communication with our support team

1.2 Automatically Collected Information

• IP address and device type
• Browser type and operating system used
• Data related to login time and location
• User activity and navigation patterns on the site
• Information collected through cookies and similar tracking technologies

kul9 uses your information for the following legitimate purposes:

• Account management: To handle registration, login, and account security.
• Identity and age verification: To ensure that only users aged 21 or above can access the services.
• Transaction processing: To complete deposit and withdrawal requests quickly and securely.
• Customer support: To resolve your issues via 24/7 live chat and email.
• Security and fraud prevention: To prevent unauthorized access and financial fraud.
• Responsible gaming: To monitor your gaming habits and identify problematic behavior.
• Legal compliance: To maintain records required under applicable laws and regulations.
• Service improvement: To analyze user experience and improve the platform.

kul9 never sells or rents your personal information to third parties. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

We work with trusted partners for payment processing (bKash, Nagad, Rocket and bank transfers), technical infrastructure, and fraud detection services. These partners receive only the information necessary and are required to follow privacy standards equivalent to this Policy.

3.2 Legal Requirements

We may provide information in response to a court order, a lawful request from a law enforcement agency, or any other legal obligation. In such cases, we will share only the information that is legally required.

3.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. However, we will notify you before any such change and this Policy will remain in effect.

kul9 applies industry-standard technical and organizational measures to protect your information. The key elements of our security framework are described below:

All connections made on the platform are secured through SSL encryption. Only authorized personnel can access data stored on our servers, and their access is limited according to their role.

Even so, transmitting information over the internet is not 100% secure. We therefore ask you: never share your account password with a third party, and always end your session when logging in from an unfamiliar device.

kul9's website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the site's functionality.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security. Disabling these will prevent the site from functioning properly.
• Functional cookies: Used to remember your preferences and settings, such as language selection.
• Analytics cookies: Used to understand which parts of the site are used most, helping us improve our services.

You can manage cookies by changing your browser settings. However, disabling certain cookies may limit some features of the site.

kul9 retains your personal information for as long as necessary to fulfill the purpose for which it was collected, or as required by law. Specifically:

• For active accounts, information is kept for the entire duration the account remains open.
• Financial transaction records may be retained for an extended period to meet legal requirements.
• Even after an account is closed, some information may be retained for fraud prevention and legal protection.
• Marketing-related information is deleted immediately upon withdrawal of your consent.

In your relationship with kul9, you have the following rights:

• Right to access: The right to know what information we hold about you and to receive a copy of it.
• Right to rectification: The right to request correction of inaccurate or incomplete information in your account.
• Right to erasure: The right to request deletion of your information in certain circumstances (though this may not be fully possible where legal obligations exist).
• Right to restrict processing: The right to request that processing of your information be limited in certain cases.
• Right to withdraw consent: The right to withdraw at any time consent given for optional matters such as marketing communications.
• Right to complain: The right to contact us directly if you have concerns about how we process your information.

To exercise these rights, please contact our support team. We will generally respond to your request within a reasonable time.

kul9's services are for users aged 21 or above only. We do not intentionally collect any personal information from minors.

Age verification measures are in place at the time of registration. If we become aware that we hold information about a minor, we will delete it immediately and close the associated account.

kul9 is primarily a Bangladesh-focused platform. However, for certain technical services and data storage, information may be transferred to servers hosted in other countries.

For such transfers, we ensure that the receiving party maintains data protection standards equivalent to this Policy and that appropriate contractual safeguards are in place.

kul9 reserves the right to update this Privacy Policy from time to time. If any significant changes are made to the Policy, we will notify you in the following ways:

• By posting a notice on the website.
• By sending a message to your registered email address.
• By displaying an update notice when you log in to the platform.

If you continue to use kul9 after a revised Policy is published, it will be assumed that you have accepted the updated Policy. We therefore encourage you to visit this page regularly.

If you have any concerns or complaints regarding your information, we prefer to resolve them directly through discussion. Our dedicated support team is always ready to answer any questions you have about your privacy.

To submit a complaint, contact us directly via live chat or email. We take every complaint seriously and aim to provide a resolution as promptly as possible.